Fran-Trak Support¶

Guides for the people who use Fran-Trak every day, and the way to reach us when something is wrong.

Fran-Trak is made by Fortibus. It has three parts:

The portal is your back office on the web. You sign in at your company's own address, such as yourbrand.fran-trak.com. It holds your reports, menus, stores and users.
The register is the Fran-Trak POS app on a tablet at the counter. These guides say "register" for the app and "tablet" for the device it runs on.
Getting Started is the setup wizard for a new business. It walks you through your stores, menu, taxes and payments, and gets the register ready.

Who these guides are for¶

Corporate and concept administrators who run the company and set up stores, menus and users.
Franchisees, store owners and store managers who watch sales and look after their own stores and staff.
Register staff who ring up sales at the counter.

You only see the parts of the portal that your role and your company use. If a guide mentions a menu you do not have, ask your administrator.

Contact support: check status, open a ticket, or email us if you cannot sign in.
Opening a ticket: file a ticket and follow it in the portal.
Your company's help desk: for corporate administrators whose franchisees raise issues with them.
Service status: see whether a problem is already known.

Already signed in?

Click your name at the top right of the portal, then Get help from Fran-Trak, to open a ticket with us without signing in again.

Signing in: your portal address, passwords, and what to do if you are locked out.
Finding your way: the dashboard, the menus, and picking stores and dates.
Stores and users: store hours and payment settings, adding people, and your own profile.
Reports: run a report, export it, and understand what each one tells you.
Menus: menu items, prices, pictures, departments and menu sections.
Alerts and subscriptions: dashboard alerts and the emails the portal sends you.

Ask an AI assistant: ask about your stores in Claude, ChatGPT or another AI app.
Connect your AI app: set it up, sign in, and fix sign-in problems.
Things to ask: example questions for owners, managers, online orders and reports.

Getting Started: set up a new business, step by step.
Selling: ring up a sale, take payment and print receipts.
Gift cards: sell, redeem and check a balance.
Refunds and voids: give money back the right way.
Hardware: tablets, receipt printers, cash drawers, scanners and card readers.