Device management¶
Device management is how you set up and look after the tablets that run your registers. Today you do it from Manage POS Devices in the portal. A fuller service, Enterprise Device Management, is in development, and is described at the end of this page.
Who can do this: a corporate administrator.
What you can do today¶
| Task | Where | How |
|---|---|---|
| Enroll a new tablet | Portal and tablet | Enroll a tablet |
| Stop an unused enrollment code | Portal | Click Void next to the code in Manage POS Devices. |
| Let a tablet take card payments | Portal | Let a tablet take card payments |
| See which app version each tablet runs, and which are behind | Portal or tablet | See which version a tablet runs |
| Keep the app up to date | Tablet | Keep the app up to date |
| See each tablet's receipt printer | Portal | The Receipt printer column of the tablet list on the Getting Started Hardware step. |
| Rename a tablet | Portal | Rename, deactivate or reactivate a tablet |
| Stop a lost or stolen tablet ringing sales | Portal | Click the tablet, then Deactivate Device. It stops at its next check-in. |
| Bring back a deactivated tablet | Portal | Click the tablet, then Reactivate Device. It does not need a new code. |
| Move a tablet to another store | Tablet, then portal | Unenroll it, then enroll it again with a code for the new store. See Rename, deactivate or reactivate a tablet. |
Enroll a tablet¶
Enrolling ties a tablet to one store. It takes a one-time code from the portal.
- In the portal, open Manage POS Devices and click New Enrollment Code.
- Choose the Store and when the code expires, then click Create Code.
- On the tablet, open the Fran-Trak POS app. Type the code in Enrollment code and a name in Tablet name, such as "Front counter".
- Tap Enroll.
The tablet loads the store's menu and opens the order screen. One code enrolls one tablet. The full steps, including where to find Manage POS Devices, are in Enroll a tablet.
Enterprise Device Management (in development)¶
Not available yet
This section describes a service we are building. To hear when it is ready, open a support ticket.
We are building Enterprise Device Management into the Fran-Trak portal, on Google's Android Enterprise. When it is ready, a corporate administrator will be able to:
- Set up a tablet by scanning a QR code. Reset the tablet, scan the code shown in the portal, and it installs the register and enrolls itself. No typing, and no personal account on the tablet.
- Lock tablets to the register. Staff cannot leave the register, change settings or open other apps.
- Choose the other apps your tablets may run, such as an app your brand uses alongside the register.
- Schedule updates. App and system updates install overnight in each store's time zone. An Update now button pushes an urgent fix during the day.
- Send Wi-Fi settings to your tablets.
- See each tablet's status: model, software version and whether it follows your settings.
- Reboot, lock or wipe a tablet from the portal. The portal records who did what.
What it needs¶
- Android tablets certified by Google, running Android 9 or later. Tablets without the Google Play Store cannot be managed.
- A tablet already in use has to be reset to be set up this way, which erases it. The register's sales are kept in the portal, not on the tablet, once they have synced.
Your consent and control¶
- Your brand gets its own Android Enterprise. Your administrator creates it through Google's sign-up from the portal and agrees to management there. We never create one for you.
- Your tablets stay yours. Your stores own their tablets. They are managed only inside your brand's enterprise, and no other brand can see them.
- No tracking. Enterprise Device Management is not used to track where a tablet is or to monitor employees.
- You can leave at any time. Leaving wipes your tablets and releases them from management, so you can set them up again however you like.