Skip to content

Out of stock (86)

Use this page when a store runs out of something. Mark the item out of stock, and it comes off the register, your ordering app and website, and your delivery apps until it is back.

Who can do this: store managers and everyone above them, for their own stores.

What marking an item out of stock does

  • Registers: the item disappears from the store's registers within a few minutes.
  • Ordering app and website: the item comes off the menu right away. A customer who already has the menu open sees "Sorry, this store just ran out of that item." if they try to add it. Reordering a past order that has the item in it is refused too.
  • Delivery apps: if your store sends its menu to delivery apps, the change is sent to them for you.
  • Your menu setup: nothing else changes. Prices, pictures and the store's Store Menu settings stay as they are. When the item is back in stock, it returns exactly as it was.

Note

If your store uses an older point of sale, it is not changed. Take the item off there the usual way.

You can mark a whole menu item out of stock, or one choice on it, such as "Add Bacon".

Open the Out of Stock page

In the top menu, click CloudMenu, then Out of Stock. If your company has mobile ordering, that menu is called Mobile Ordering instead.

In Store, choose the store. If you have only one store, it is chosen for you.

Mark an item out of stock

  1. Under Mark out of stock, stay on Find on the menu.
  2. Type part of the item's name, such as "chicken". Choices such as "Add Bacon" are listed too.
  3. Tick each item or choice that is out. What you tick shows under Chosen. You can search again and tick more.
  4. Under How long, choose one:
    • Until I mark it back in stock
    • End of day (back at 4:00 AM store time)
    • Until store time, then enter the time it will be back, such as 17:30.
  5. If you like, type a Reason, such as "fryer down".
  6. Click Mark out of stock.

You see how many were marked and until when. They now show under Out now.

Ran out of an ingredient

When you run out of an ingredient, such as bacon, you can take off everything made with it at once.

  1. Under Mark out of stock, click Ran out of a product.
  2. Choose the product.
  3. The page lists every item this store sells whose recipe uses it. It also lists choices whose name includes it, such as "Add Bacon". Everything starts ticked.
  4. Untick anything that is still available. Tick all and Untick all help with long lists.
  5. Choose How long and, if you like, a Reason.
  6. Click Mark out of stock.

This needs recipes

Items are found through their recipes. If no recipes link the store's menu to the product, the product list says so. Set up recipes on Manage Recipes, then add them on the Recipes tab of each menu item in Manage Menu Items. Until then, use Find on the menu and tick the items yourself.

See what is out now

Out now lists everything that is out of stock at the store. Each entry shows:

  • when it was marked out, and when it comes back, or "until marked back";
  • the reason, if one was given;
  • who marked it. "(assistant)" means it was marked through an AI assistant.

Items taken off for a product are grouped under that product.

All times are in the store's own time.

Mark an item back in stock

  • To bring back one item, click Back in stock on its row.
  • To bring back everything taken off for a product, click Back in stock: [product] above the group.
  • To bring back everything at the store, click Back in stock: all, then confirm. This button shows when two or more things are out.

An item can be out for more than one reason, for example on its own and because its ingredient ran out. Back in stock on the item brings it back for every reason. Back in stock on a product brings back only what that product took off.

Items with an end time come back on their own at that time. You do not need to do anything.

If something goes wrong

What you see What it means What to do
The delivery apps could not be updated. The item was marked, but the delivery apps did not get the change. Click Try again. If it keeps failing, contact support. The registers, app and website already have the change.
Times are UTC: this store has no time zone set. The store's time zone is missing in the portal. End of day means 12 hours from now, and you cannot pick a store time. Ask your administrator to set the store's time zone.
No recipes link this store's menu to products The menu items have no recipes yet. Use Find on the menu, or add recipes first.
The out-of-stock list is not set up on this server yet. Please contact support. The feature is not turned on for your account. Contact support.