Contact support

Use this page to reach the Fran-Trak team when something is wrong.

1. Check status first

If status.fran-trak.com shows an incident, we already know about it and are working on it. You do not need to open a ticket for it.

2. Open a ticket

Open a ticket

The button opens the Fran-Trak portal.

1. If you are not signed in, type your Fran-Trak portal name and click Continue. That is the part of your portal address before .fran-trak.com. If you have signed in to your portal on this browser before, it skips this and takes you straight to your portal.
2. Sign in as usual.
3. Click Submit A Ticket and fill in the form.

Because you are signed in, we already know who you are and which company you are with. You follow the ticket and reply to it in the portal. We email you when it changes.

Already in the portal? Click your name at the top right, then Get help from Fran-Trak. It opens the same form without a second sign-in.

support.fran-trak.com/ticket is a short address for the same page.

For the full steps, see Opening a support ticket.

Questions for your own company

Your company can run its own help desk in the portal. It is Support, in the menu under your name. Questions about your company's stores, orders or policies go there. Problems with Fran-Trak itself come to us. Corporate administrators set it up. See Your company's help desk.

3. Cannot sign in? Email us

If you cannot sign in to the portal, write to support@fortibus-inc.com. Tell us:

• your brand and store,
• what you were doing and what you expected,
• what happened instead, with a screenshot if you can,
• when it happened.

Before you write, try the steps in Signing in. A forgotten password or a locked account can often be fixed there.