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Connect your AI app

Use this page to connect Claude, ChatGPT or another AI app to Fran-Trak, sign in, and fix sign-in problems.

Who can do this: anyone with a portal account and at least one active store.

Before you start

  • You need your Fran-Trak portal username and password. See Signing in.
  • Every app uses the same Fran-Trak address: https://mcp.fran-trak.com/mcp
  • Your AI app may need a paid plan, or its administrator's permission, to add a connector.

You set up the connection once. After that, the app stays signed in.

Tip

The page at mcp.fran-trak.com shows these steps too.

Connect Claude

These steps work on claude.ai and in the Claude Desktop app.

  1. In Claude, open Settings, then Connectors.
  2. Click Add custom connector.
  3. Name it Fran-Trak.
  4. Enter https://mcp.fran-trak.com/mcp as the address.
  5. Click Connect.
  6. Sign in to Fran-Trak. See Sign in to Fran-Trak below.
  7. Allow access if Claude asks.

Connect ChatGPT

  1. In ChatGPT, open Settings, then Connectors.
  2. Click Create. If you do not see it, your ChatGPT administrator may need to turn on Developer mode.
  3. Enter https://mcp.fran-trak.com/mcp as the address.
  4. Set the authentication to OAuth.
  5. Leave the Client ID blank. Fran-Trak fills in the rest.
  6. Sign in to Fran-Trak. See Sign in to Fran-Trak below.

Connect Google Antigravity

The Antigravity desktop app, IDE and command line share one setup. Do it once, in either place.

From the desktop app or IDE:

  1. Open Agent Settings. Press Cmd+, on a Mac or Ctrl+, on Windows.
  2. Go to Customizations, then Manage MCP Servers, then View raw config.

  3. Add this, then save:

    json { "mcpServers": { "fran-trak": { "serverUrl": "https://mcp.fran-trak.com/mcp" } } }

  4. Back in Customizations, click Authenticate next to fran-trak.

  5. Sign in to Fran-Trak.
  6. Antigravity shows a code. Copy it.
  7. Paste the code into the settings panel and click Submit.

From the command line:

agy mcp add fran-trak https://mcp.fran-trak.com/mcp
agy

Then type /mcp and sign in when asked.

Note

Google retired Gemini CLI in June 2026. If you still use the old gemini command, use Antigravity instead.

Connect Claude Code

Run this in a terminal:

claude mcp add --transport http fran-trak https://mcp.fran-trak.com/mcp
claude

Then type /mcp, choose fran-trak, and sign in.

Sign in to Fran-Trak

When you connect, your AI app opens Fran-Trak's own sign-in page.

  1. Type your portal Username and Password.
  2. Click Sign in.
  3. Your AI app takes over again. Antigravity shows a code to paste, as in its steps above.

Your password goes only to Fran-Trak. The AI app gets a pass to ask Fran-Trak questions as you. It never sees the password.

Your username may exist in more than one brand. If so, the page says This username exists in more than one brand — pick yours. Choose your brand in the Brand list, type your password again, and click Sign in.

Check that it works

Ask your assistant:

"Which stores can you see?"

It lists your stores, with your username, role and brand. If a store is missing, see Troubleshooting.

Then try a question from Things to ask.

Staying signed in

  • The app renews your sign-in by itself. You do not sign in each day.
  • If you do not use the connection for about 30 days, you may need to sign in again.
  • If an administrator locks your portal account, your AI connections stop working too.
  • Store changes in the portal reach the assistant within about 5 minutes.

Disconnect

  1. Open your AI app's connector settings.
  2. Remove the Fran-Trak connector.

To use it again, add the connector again and sign in. The steps for removing a connector belong to each app. Check its own help if you cannot find them.

Troubleshooting

What you see What it means What to do
Invalid username or password. The username or password did not match. Use your portal username and password. Check that Caps Lock is off.
Too many failed sign-ins. This account unlocks itself 15 minutes after the last attempt Your account locked after 10 wrong passwords within 15 minutes. Wrong passwords here and in the portal count together. Wait 15 minutes, or unlock it now with your security question in the portal. See If your account is locked.
This account is locked by an administrator. Ask your administrator to unlock it. An administrator locked your account. Ask your administrator to unlock it.
Sign-in could not be checked just now. Please try again in a minute. A short problem on our side. Wait a minute and try again. If it keeps happening, contact support.
This username exists in more than one brand — pick yours. Your username is used in two brands. Choose your brand in the Brand list and sign in again.
The assistant shows the wrong brand's stores You picked the other brand at sign-in. Remove the connector, add it again, and pick the right brand.
This account has no active stores assigned, so there is no data to report on. Your portal account has no active stores. Ask your administrator to tick your stores for you in the portal.
No location named ... is available to this account. The store name did not match one of your stores. The message lists the stores you can use. Use one of those names.
"Main" matches Main Street and Main Plaza. Which one? The name matched more than one of your stores. Say which store you mean. Use its full name, or the store ID the message shows.
This report is not available right now. Please let Fran-Trak support know. That report is not set up on our side yet. Ask for another report, and contact support.
A store is missing from Which stores can you see? The store is not ticked for you, or it is inactive. Ask your administrator. Changes reach the assistant within about 5 minutes.
This connection was not granted the ... permission. Reconnect to Fran-Trak and allow it. The connection was made without that permission. Remove the connector, add it again, and allow all access when asked.
The assistant says it cannot change prices or mark items out of stock Your connection was made before October 7, 2026, when these actions were added. Remove the connector, add it again, and allow all access when asked.
Changing menu prices or marking items out of stock needs a Store Manager (or higher) account. Your role cannot change the menu. Ask a store manager, owner or administrator. See Who can do what.
The out-of-stock list is not set up on this server yet, so nothing can be marked out of stock or back in stock here. The feature is not turned on for your account. Contact support.
This portal account's role does not allow managing online orders. Your role cannot do that order task. Ask a store owner or administrator. See Who can do what.
The database query took longer than 20s and was cancelled. The question covered too much data. Ask about fewer stores or a shorter date range.
The assistant answers but never uses Fran-Trak The app did not pick the Fran-Trak connector. Check that the connector is on in your AI app. Start your question with "Use Fran-Trak to ...".

Your AI sign-ins are in the login history

The portal records each AI sign-in in its login history, like a portal sign-in.