Skip to content

Selling on the register

This page shows how to ring up a sale on the Fran-Trak register, take payment, print a receipt and void a ticket.

Who can do this: anyone signed in on the tablet. Some steps ask for a manager PIN. They say so below.

Two kinds of register lane

Most tablets take payment. Their main button says Take Payment. Some tablets only build the order, and the customer pays at the store's own front register. Their main button says Complete Ticket. Both are covered here. Steps about payment apply only to tablets that show Take Payment.

Sign in to the register

If your store uses employee PINs, the tablet asks who is ringing when it starts.

  1. Tap your name.
  2. Enter your PIN.
  3. Tap OK.

To hand the register to someone else, tap your name at the top right. Then pick the next person and enter their PIN.

Note

The tablet signs everyone out when the app restarts. Sign in again when it asks.

Sign in for every ticket

Some counters change hands between customers. A manager can make the tablet ask who is ringing at the start of every ticket, so each sale is recorded against the right person.

  1. Tap Tools.
  2. Under Signed in, turn on Sign in for every ticket. A manager enters their PIN.

From then on, the tablet signs the cashier out when a ticket completes. The next ticket asks for a name and PIN as soon as the first item is rung. Turn the switch off the same way.

Ring up items

The order screen has the menu on the left and the ticket on the right.

  1. Tap a department under Choose a department. Tap a category if the department has more than one.
  2. Tap an item. It goes onto the ticket.
  3. To change department, tap ‹ Departments, or tap another department tab along the top.
  4. To change the quantity, use the minus and plus buttons on the ticket line.
  5. To take a line off, tap Remove on that line.

Quick keys holds your store's 12 best sellers from the last four weeks. The list fills itself as the store sells.

To start over, tap Clear, then Clear again to confirm.

Search or scan an item

  1. Tap Search name or PLU.
  2. Type part of the item name or its PLU number.
  3. Tap the item in the results.

With a barcode scanner, scan the item. It goes straight onto the ticket. If nothing on the menu has that code, a note appears above the menu. Tap the note to clear it.

Add a customer name or a note

  • Type the customer's name in the box at the top of the ticket.
  • Tap Note to add a note for the whole ticket, such as "no onions on anything".

Age-restricted items

Some items ask for an age check before they go on the ticket. The tablet shows Customer is at least 21? (or 18).

  1. Check the customer's ID.
  2. Tap Yes — 21 or over to add the item, or No — do not add to leave it off.
  3. To check a date of birth instead, tap Enter date of birth instead. Type it from the ID, then tap Verified — 21+.

The tablet asks once per ticket. A second item with the same age limit does not ask again.

Choose options for an item

Items with options (modifiers) open an options screen when you tap them. The menu button shows "options" in its corner.

  1. Each group shows its rule, such as choose 1 or up to 3, and how many you have picked.
  2. Tap the options the customer wants. Some options have minus and plus buttons for more than one.
  3. Optional: type a Note for the kitchen.
  4. Set the Quantity.
  5. Tap Add to ticket.

To change the options later, tap the line on the ticket. Make your changes and tap Update line.

Tip

If a group still needs a choice, the tablet tells you which one before it adds the item.

Take payment

  1. Tap Take Payment.
  2. If the drawer is not open yet, for example on the first sale after a closeout, the tablet asks for Starting cash in drawer. Count the drawer, enter the amount, and tap Open drawer session.
  3. The Take Payment window shows the Total due. Choose how the customer pays. See the sections below.

When the payment covers the total, the ticket completes. The receipt prints and the ticket number shows on screen. Tap New order to start the next sale.

Tablet cannot take payment?

If the tablet says This tablet cannot take payment, there are two causes:

  • The office has not allowed this tablet to take payment yet. A corporate administrator clicks Grant Take Payment for the tablet in Manage POS Devices. See Let a tablet take card payments. The tablet picks up the change within a couple of minutes.
  • Taking payment was switched off on the tablet. A manager turns it back on in Tools, then Payments & card reader.

Cash

  1. Tap one of the amount buttons, such as Exact $12.50 or the next bill up. Or type the amount the customer hands you.
  2. The window shows the Change due.
  3. Tap Cash — open drawer. The drawer opens and the ticket completes.

If the cash is less than the total, the button says Add $X cash. The cash goes on the ticket and the window shows what is still owed. Take the rest by card or gift card.

Note

You can take cash only once per ticket. After that, the window says Cash already taken — pay the rest by card.

Card

A card payment needs the store's card processing set up and a card reader connected. See Connect a card reader. After a cash or gift card payment, the button shows what is left, such as Card — $4.50.

The Card button shows on every tablet that takes payment, even before the store's card processing is ready. If the processing or the reader is not ready, the card window says so, for example No card reader is registered to this store yet. Take cash or a gift card instead, and ask your administrator to finish the card setup.

  1. Tap Card.
  2. Tap Charge $X.
  3. The customer taps or inserts the card on the card reader.
  4. When the card is approved, the ticket completes.

If the card is declined or canceled, the tablet says so. Tap Cancel to go back and take another payment.

Gift card

The Gift card button shows only when your store accepts gift cards. See Gift cards.

Split a payment

You can pay one ticket in several ways. For example, a gift card first, then cash for the rest.

  1. Take the first payment. The window lists it and shows what is Remaining.
  2. Take the next payment against what is remaining.
  3. When nothing is left, the ticket completes. If it does not, tap Complete.

To undo a cash or gift card payment before the ticket completes, tap Remove next to it. A gift card gets its money back.

A card payment cannot be removed once the card is charged. It shows Locked. Finish the ticket, then use Refund if needed.

To back out of the window, tap Back. If you already took cash, the tablet asks Discard tenders? Hand that cash back to the customer.

Tablets that do not take payment

On a tablet whose main button says Complete Ticket:

  1. Ring the items as usual.
  2. Tap Complete Ticket.
  3. The tablet prints the receipt and item labels. The customer pays at the front register.

Before you complete, you can choose how labels print for this ticket: Per line, Each one or One bag. The choice goes back to normal after the ticket.

The receipt prints by itself when a ticket completes. Each receipt carries a barcode of the ticket number. You scan it to void or refund the ticket later.

To print it again right away, tap Reprint receipt on the screen that shows the ticket number.

To reprint an earlier ticket:

  1. Tap Orders at the top left. The Today's tickets list opens.
  2. Find the ticket.
  3. Tap Receipt.

If the printer does not answer, the tablet shows Printer problem. Fix the printer, then reprint. See Test the printer.

Discount a line or the whole ticket

Who can do this: a manager. The tablet asks for a manager PIN when your store has managers set up.

To discount one line:

  1. Tap More… on the line.
  2. Tap Discount / comp this line.

To discount the whole ticket:

  1. Tap Functions at the top right.
  2. Tap Discount the check.

Then, in both cases:

  1. Tap Percent off, Dollar off or Comp (100%).
  2. Tap a quick amount or type one.
  3. Pick a Reason, such as Coupon or Employee. If you pick Other, type the reason.
  4. Tap the button that confirms the amount, such as Take $2.00 off or Comp it.
  5. Enter the manager PIN if asked.

Tax is charged on what is left after the discount. To take a discount off, tap × next to it.

Change a price

Who can do this: a manager.

  1. Tap More… on the line.
  2. Tap Price override.
  3. Type the New unit price.
  4. Pick a Reason.
  5. Tap Charge $X each, and enter the manager PIN if asked.

The ticket shows the menu price crossed out next to the new price.

Ring an item that is not on the menu

  1. Tap Open item on the ticket, or tap Functions, then Open item.
  2. Pick the Department the sale belongs to.
  3. Type What is it and the Price.
  4. Turn Taxable on or off.
  5. Tap Add $X.

Check a price without ringing it

  1. Tap Functions, then Price check.
  2. Search by name or PLU.
  3. Tap Close when done. Nothing is added to the ticket.

Record waste

Use Waste for food that was thrown away, so food cost and inventory count it. Nothing prints and no sale is recorded.

Who can do this: a manager.

  1. Ring the items that were thrown away.
  2. Tap Waste.
  3. Pick a reason: Hot case timed out, Spoiled, Dropped or Other.
  4. Tap Waste these items, and enter the manager PIN if asked.

A wasted ticket cannot carry a discount or a price override. Remove them first.

Open the cash drawer without a sale

Who can do this: a manager.

  1. Tap Functions.
  2. Tap one of these:
    • No sale opens the drawer without moving money, for example to make change.
    • Pay in records cash put into the drawer.
    • Pay out records cash taken out, such as a safe drop or petty cash.
  3. For Pay in or Pay out, enter the amount and pick a reason, then tap Pay in $X or Pay out $X. For No sale, pick a reason and tap Open drawer.
  4. Enter the manager PIN if asked.

The drawer opens. Pay ins and pay outs count when you close the drawer at the end of the day.

Void a ticket

A void cancels a ticket rung in error and takes it out of reported sales. To give a customer money back, use Refund instead.

Who can do this: a manager.

Void a whole ticket from the list

  1. Tap Orders.
  2. Find the ticket in Today's tickets.
  3. Tap Void.
  4. Pick a Reason, such as Rang in error. If you pick Other, type the reason.
  5. Tap Void ticket, and enter the manager PIN if asked.

This list includes tickets from other tablets at your store, marked Other tablet.

Void some items on a ticket

  1. Tap Orders, then Scan to void.
  2. Scan the barcode on the receipt or label. Or type the ticket number, such as A-107, and tap Find ticket.
  3. Tap the items to void. Leave all of them unselected to void the whole ticket.
  4. Pick a Reason.
  5. Tap Void 2 line(s) or Void whole ticket, and enter the manager PIN if asked.

Scan to void finds only tickets rung on this tablet.

What a void does with money

Voiding the whole ticket sends card and gift card payments back. A void never opens the drawer or counts cash as handed back. Voiding single items moves no money. If you give cash back, use Refund instead. See What a void does to money.

A ticket can have only one void. Once you void some items, you cannot void more items on that ticket later.

If the card was not refunded

When you void a whole ticket paid by card, the tablet tells you whether the card got its money back.

  • If the card could not be refunded automatically, the tablet says so. For example: "A-107 voided. The card was NOT refunded automatically: $12.99 is still on the customer's card. Refund it on the card terminal, or ask a manager to."
  • Today's tickets then marks the ticket with a red Card not refunded badge and the amount.
  • If the tablet is offline, the void waits to reach the server. The tablet says the card has not been refunded yet. The card is refunded once the void gets through. If it cannot be, Today's tickets marks the ticket.

Refund the amount on the card terminal or with the payment processor.

When an item is out of stock

When a manager marks an item out of stock, in the portal or through an AI assistant, it disappears from every register at the store within a few minutes. It comes back the same way when it is marked back in stock. See Out of stock (86).

To hide a button on one tablet only, see the next section.

Hide a menu button on this tablet

Who can do this: a manager.

  1. Press and hold the item's menu button.
  2. Tap Hide this item on this terminal.

The item disappears from this tablet only. The store still sells it. To bring it back, tap Tools, then Checkout mode.